Scalable Solutions For Teleco, Cable, and Satellite Operators
Spectra Broadband is a preferred resource partner for national media service operators and distributors. Our vision for our clients is twofold.
First, we strive for seamless implementation of our resources and systems within operator’s on an accelerated timeline only to the point where quality, competency, and customer service are not compromised.
Second, we have helped to raise the standard in every market and on every project we engage. This is accomplished by focusing on our people, value-added innovation, and effective and productive collaboration with our clients and their customers.
Not only is this our passion, but this is also our track record.
Don’t take it from us, hear what our customers say.
“Thank you for hiring such a wonderful representative and sending him to our apartment to get the job done. He is the exact kind of technician one hopes to have when you need help. He was patient and persistent when there were some initial obstacles, and he was creative about figuring out solutions that in the end worked. We are very happy and wanted to let you know that [your technician] was customer service at its very best!”
“Our experience with [your technician] was FANTASTIC… He was very helpful and answered all of our questions. Instead of telling us “no” or that “he can’t” he said he would do whatever we needed and that he would find a way to make it work. He had GREAT product knowledge and an even better attitude. He even took extra time at the end to make sure we knew exactly how everything worked before he left.”
“I appreciate the organization that you run and the service that you provide. Last week [your technician] came to install cable TV and Internet at our house… He was clever in optimizing resources to get the service into our hundred year old house. Thank you for your leadership in hiring and training such quality technicians who also deal so well with the customers.”
“We are brand new customers with cable, and not only are we very satisfied with our services but the tech who helped us today was amazing he was very helpful and probably spent more time with us then he should have. He answered all of our questions and made sure that we’re all set up and ready to go before he left I have never experienced the customer service that he delivered!”
“I wanted to drop you an quick note just to inform you how pleased and satisfied I am of one of your employees… He ran the lines to locations I needed them, fired up the system and got me all set up with new a new modem and ethernet. Then he gave me a quick tutorial on how to operated the new TV remote. He did it all in less than three hours and was super skilled at his work. All of the lines are nicely ran and secured into the attic and through walls, etc. His knowledge and thoroughness was something that needed commending. He is obviously a keeper and just thought you should know.”