Spectra Broadband has a complete spectrum of service for most business related needs for media service operators and telecommunication companies. Technical installation and fulfillment, alarm installation, premise wiring, fiber optic network systems, trenching and direction boring, audit, non-pay disconnects are included as part of our services. Spectra Broadband can support your vision for expansion or support your existing customer base. We seamlessly mesh with our partner’s management and staff and processes by using best practices in every area of our engagement. Additionally, Spectra Broadband services can be tailored to the needs and scope of most any project.
Our internal routing and dispatching, in all departments, is dynamic and functional for all involved in the operation. Further, our internal quality assurance department is such that operator requirements are actual results. This efficiency translates into lower cost for outsourced services to operators. We continually strive to add-value to media operators and distributors so that our partnership is such that both Spectra Broadband and clients are successful.
All employees are background and banned-substance tested, as well as trained and certified respective to the department they work.
Spectra Broadband has superior resources working in the media service industry. From concept and design to connecting services at end-user locations, Spectra Broadband has the competence and expertise to handle all aspects across the technical spectrum.
Spectra Broadband excels at customer education and service. It’s because we understand that a well-educated customer is a more satisfied customer and one that will retained well beyond statistical averages by operators. Our expertise with the customer is as valuable as the deliverables they are paying for. Spectra Broadband has a superior record in residential, commercial, alarm installations, or stand alone services.
Spectra Broadband prides itself as being an early adopter to require all employees be certified by an industry recognized third-party certification company. Training of this nature is done by having exceptional, real life training facilities to imitate. For example, our relationships in the alarm industry allows for us to have a live test account to better train technicians how to be prepared to handle a typical, live install.
At Spectra Broadband we pride ourselves as a resource partner who as repeatedly proven competence by rising to the top of key performance indicators when measured among other vendors and also client, in-house crews. It is this passion for success—to be the best—that drives all in our organization.
Handling all facets of fiber build-outs and installations at the end-user premise is a specialty to Spectra Broadband technical operations. Our experience and proven performance gives operators comfort in knowing this infrastructure is in good hands.
Plant and Infrastructure
Whether designing, building, or consulting on deployments of new or existing networks and delivery systems, Spectra Broadband expertise stands able to meet deadlines with deliverables detailed to specifications and recommendations.
No different than building a house or commercial building, there needs to be expertise along the way that addresses real-time problems that arise on the site. Similarly, with any investment in infrastructure, having Spectra Broadband technical expertise manage the project will help to insure that all specifications and requirements will be met. Whether it be fiber, wireless, and legacy infrastructures Spectra Broadband can be entrusted to build or maintain operator’s business critical assets.
Whether it’s supplementing partner retail locations or dispatching complete teams of sales representatives, Spectra Broadband knows that subscriber acquisition is critical to all media service providers. But acquisition is more than bring on more subscribers. It’s about relationships, education, and good representation of product information that allows Spectra Broadband to surpass rivals.
Home Security and Automation Installation
From commercial to residential alarm systems and video surveillance to full automation fulfillment. We cover installs for wireless, wired, and low voltage security systems. Fully certified technicians with burglar alarm state licensing. Experienced technicians with a focus on customer service.
Providing directional boring, trenching, installation of underground utilities, and excavation. With years of experience in the industry, our skilled professionals and quality tools and materials make us your go-to source for all your construction needs.
What Our Customers Say
“Thank you for hiring such a wonderful representative and sending him to our apartment to get the job done. He is the exact kind of technician one hopes to have when you need help. He was patient and persistent when there were some initial obstacles, and he was creative about figuring out solutions that in the end worked. We are very happy and wanted to let you know that [your technician] was customer service at its very best!”
“Our experience with [your technician] was FANTASTIC… He was very helpful and answered all of our questions. Instead of telling us “no” or that “he can’t” he said he would do whatever we needed and that he would find a way to make it work. He had GREAT product knowledge and an even better attitude. He even took extra time at the end to make sure we knew exactly how everything worked before he left.”
“I appreciate the organization that you run and the service that you provide. Last week [your technician] came to install cable TV and Internet at our house… He was clever in optimizing resources to get the service into our hundred year old house. Thank you for your leadership in hiring and training such quality technicians who also deal so well with the customers.”
“We are brand new customers with cable, and not only are we very satisfied with our services but the tech who helped us today was amazing he was very helpful and probably spent more time with us then he should have. He answered all of our questions and made sure that we’re all set up and ready to go before he left I have never experienced the customer service that he delivered!”
“I wanted to drop you an quick note just to inform you how pleased and satisfied I am of one of your employees… He ran the lines to locations I needed them, fired up the system and got me all set up with new a new modem and ethernet. Then he gave me a quick tutorial on how to operated the new TV remote. He did it all in less than three hours and was super skilled at his work. All of the lines are nicely ran and secured into the attic and through walls, etc. His knowledge and thoroughness was something that needed commending. He is obviously a keeper and just thought you should know.”
What Our Employees Say
“There’s a lot of good people, and I feel that everybody is treated fairly… The pay system is awesome. I really like the concept of being paid based on performance, I think that’s how all jobs should be. Not to mention having a company vehicle. This is the only job I’ve had that didn’t require me to spend $100+ per week on gas, just to get to work.”
“Spectra Broadband is one of the few companies that truly value and compensate you for your dedication and hard work. Being efficient and taking pride in your work is always rewarded and recognized… Spectra Broadband encourages all employees to excel and does everything they can to provide proper training and support when it’s needed. If your a hard working, and self motivated employee Spectra Broadband is a great place to start your career.”
“I’ve really enjoyed working with the Spectra Broadband. I enjoy that the management really strives to work with everyone and their personalities. It has been great to work with such a great team. ”
“I like working for Spectra Broadband for the ability to get paid for as hard as I work, the teamwork and unity they have, and the warehouse people are just the best.”